Exact Source · Report guide

What a Trace & Access report can contain

Illustrative example — not a customer report. The sections below show the kind of information a report can record. No customer, completed job, measurement or insurance decision is represented.

A written record makes the investigation and agreed repair easier to understand. The content of your report depends on the instruction, property and findings.

1. The instruction and reported symptoms

   The property and relevant system, what the customer noticed, previous checks and the agreed investigation scope.

2. Methods used and their limits

   Appropriate system checks and detection methods, why they were selected, and any areas that could not be inspected. A thermal or moisture pattern is evidence to assess; it does not alone prove a leaking pipe.

3. Findings and proposed access

   The observations supporting the suspected source, access discussed with the customer, and any permissions or restrictions relevant to opening the area.

4. The plumbing repair

   The defect found, the agreed work, parts or materials used and any separate issues identified. Photographs may document the actual work where appropriate.

5. Checks after the repair

   The checks undertaken, their results and any limits or follow-up recommendations. The report should describe what was actually tested.

6. Reinstatement and next steps

   Any remaining drying or decorative reinstatement, which is excluded from the residential plumbing package, and the repair workmanship warranty information.

Using the report with an insurer

You can supply the report to your insurer if needed. Coverage, approval requirements, excesses and reimbursement depend on your policy and the insurer’s decision. The report is not a promise that a claim will be paid.

Your residential package

£1,400 for the agreed residential scope. The £100 deposit is deducted from that total. Commercial instructions are quoted separately.

Read the full package and exclusions · Discuss your leak