Make the findings understandable beyond the visit
The report describes the relevant observations, methods used and source findings, together with the access and plumbing work carried out. Appropriate supporting photographs help explain the record. Tell us about any specific reporting request before booking so it can be considered within the instruction.
When this investigation may help
- An insurer requesting investigation evidence
- A landlord needing a repair record
- Concealed pipework requiring access
- A managing agent coordinating follow-on work
A method suited to the evidence
Comparing damp patterns across the affected area. Meter readings can be influenced by the material and other factors. Damp does not by itself establish a leaking pipe.
Depending on the property, other appropriate methods may complement the investigation. Read about moisture mapping or compare the methods.
Before the visit
Check with your insurer about approval and documentation requirements before instructing work. Share any claim reference or requested report format.
Policy cover, excesses, repair costs and reinstatement are separate decisions for your insurer. Providing a report does not mean a claim is approved or reimbursed.
From finding the leak to repairing it
The residential package connects the investigation with necessary access, plumbing repair and suitable post-repair checks. Parts and materials are included for the agreed job. The report records the relevant findings, and the plumbing repair has a 12-month workmanship warranty.
Read the full package and exclusions · Understand how the visit works
Useful reading
Your questions
What information helps with trace & access reports?
Check with your insurer about approval and documentation requirements before instructing work. Share any claim reference or requested report format.
What should I know about the scope?
Policy cover, excesses, repair costs and reinstatement are separate decisions for your insurer. Providing a report does not mean a claim is approved or reimbursed.
How is this work priced?
For the agreed residential job, £1,400 includes investigation, specialist detection, necessary access, plumbing repair, parts, materials, testing and a Trace & Access report. Decorative and remedial reinstatement is excluded.
Coverage for this service
Check the listed towns and districts in Berkshire, Buckinghamshire, Surrey, London, Hampshire, Hertfordshire, Oxfordshire, Bedfordshire. Appointment availability is confirmed for your full address.