Understand the connections before isolating anything
Available drawings and the knowledge of occupiers or managers help establish the network. The engineer considers suitable test boundaries and the effect of interruption. Acoustic or other appropriate tracing then supports the investigation of the agreed pipework.
When this investigation may help
- Unexplained use on a shared meter
- Several properties affected by a suspect supply
- A buried pipe crossing property boundaries
- A communal system requiring investigation
A method suited to the evidence
Comparing sound signals along a suitable pipe route. Mixed materials, uncertain routes or weak signals can make correlation unsuitable. It is not an automatic requirement for every visit.
Depending on the property, other appropriate methods may complement the investigation. Read about leak noise correlation or compare the methods.
Before the visit
Provide the responsible site or managing-agent contact and any known isolation plan. Arrange permission for relevant spaces and communicate planned interruptions to those affected.
This service does not determine ownership disputes. Scope and pricing are assessed for the instruction; the residential package is not automatically applicable to a shared network.
Agree the site instruction
Describe the premises, operational requirements and access permissions. We assess the investigation, repair and reporting requirements as one instruction before confirming a price.
Read the full package and exclusions · Understand how the visit works
Useful reading
Your questions
What information helps with shared water supply leaks?
Provide the responsible site or managing-agent contact and any known isolation plan. Arrange permission for relevant spaces and communicate planned interruptions to those affected.
What should I know about the scope?
This service does not determine ownership disputes. Scope and pricing are assessed for the instruction; the residential package is not automatically applicable to a shared network.
How is this work priced?
The system and instruction are assessed before a quotation is agreed. The £1,400 residential price is not automatically applied to commercial or communal networks.
Coverage for this service
Check the listed towns and districts in Berkshire, Buckinghamshire, Surrey, London, Hampshire, Hertfordshire, Oxfordshire, Bedfordshire. Appointment availability is confirmed for your full address.