Make access part of the investigation plan
We consider the building layout, the timing of the leak and any previous checks. Coordinated access helps test the relevant possibilities instead of being limited to the damaged side alone. The findings record what was observed and what repair was agreed, without guessing about legal liability.
When this investigation may help
- Water entering from a flat above
- Damp near communal pipework
- Stains affected by a neighbour’s water use
- Uncertainty about which dwelling is supplied
A method suited to the evidence
Looking inside an accessible void before wider opening is considered. The view is limited by the entry point and obstructions. This camera does not see through solid building materials.
Depending on the property, other appropriate methods may complement the investigation. Read about borescope inspection or compare the methods.
Before the visit
Identify a contact for each relevant property and the person authorised to approve isolation or access. Share managing-agent notes where available.
Communal systems and larger instructions may need a separate quotation. Access to one flat alone may not be sufficient to establish the source.
From finding the leak to repairing it
The residential package connects the investigation with necessary access, plumbing repair and suitable post-repair checks. Parts and materials are included for the agreed job. The report records the relevant findings, and the plumbing repair has a 12-month workmanship warranty.
Read the full package and exclusions · Understand how the visit works
Useful reading
Your questions
What information helps with flat-to-flat leak detection?
Identify a contact for each relevant property and the person authorised to approve isolation or access. Share managing-agent notes where available.
What should I know about the scope?
Communal systems and larger instructions may need a separate quotation. Access to one flat alone may not be sufficient to establish the source.
How is this work priced?
For the agreed residential job, £1,400 includes investigation, specialist detection, necessary access, plumbing repair, parts, materials, testing and a Trace & Access report. Decorative and remedial reinstatement is excluded.
Coverage for this service
Check the listed towns and districts in Berkshire, Buckinghamshire, Surrey, London, Hampshire, Hertfordshire, Oxfordshire, Bedfordshire. Appointment availability is confirmed for your full address.