Read the requested action carefully
Keep the original letter or message and note any requested response date. Ask the supplier to clarify anything you do not understand, including what it has already checked. Do not infer an exact underground leak location from a general notification.
Share the useful details
When enquiring, provide the postcode, the supplier’s concern and whether the supply is shared. Existing diagrams or earlier reports may help establish the starting point. You do not need to complete a set of home tests first.
Retain the repair record
The report and job details can help explain what was investigated and repaired. Ask the supplier directly about any follow-up information it needs or assistance it offers. Exact Source cannot promise a bill adjustment on its behalf.
Related service
Mains water leak detection explains the practical investigation and the scope to discuss before booking.
For agreed residential work, the Exact Source package is £1,400, including applicable tax. Necessary access, plumbing repair, materials, suitable checks and a Trace & Access report are included. Decorative and remedial reinstatement is excluded.