An unexpectedly high water bill

What the symptom may mean

Compare the bill with the circumstances before assuming an underground leak. Supplier notifications and readings already available can guide the next conversation. Suitable isolation helps distinguish internal use from losses on a private supply.

Useful details to share

• Whether the bill is based on actual readings
• Changes in occupancy or use
• Any supplier leak notification

Use the information you already have. You do not need to investigate the pipework yourself, collect a special set of readings or choose equipment before contacting us.

How an investigation moves forward

The symptom is considered with the building layout and appropriate checks. Where the evidence supports a plumbing fault, the engineer can explain the proposed tracing and access. A visible wet patch or pressure reading alone does not establish the repair location.

The relevant service to explore is Mains water leak detection.

Useful reading

• Listening for a buried water leak
• A high water bill: questions to ask first
• Who is responsible for a water supply pipe?

Understanding the residential package

For an agreed residential job, £1,400 includes investigation, specialist detection, necessary access, plumbing repair, parts, materials, testing and a Trace & Access report. The £100 booking deposit is deducted from that total. Decorative reinstatement is excluded.

See the full price and scope before arranging the visit. Shared networks and commercial premises need an individual quotation.