What the symptom may mean
A neighbour’s bathroom is one possibility; communal pipes and other hidden routes may also be relevant. The investigation should establish the source rather than assume responsibility from the position of a stain.
Useful details to share
- A contact for the property above
- Managing-agent involvement
- Any pattern linked to water use
Use the information you already have. You do not need to investigate the pipework yourself, collect a special set of readings or choose equipment before contacting us.
Do not enter another property or isolate communal services without permission.
How an investigation moves forward
The symptom is considered with the building layout and appropriate checks. Where the evidence supports a plumbing fault, the engineer can explain the proposed tracing and access. A visible wet patch or pressure reading alone does not establish the repair location.
The relevant service to explore is Flat-to-flat leak detection.
Useful reading
Understanding the residential package
For an agreed residential job, £1,400 includes investigation, specialist detection, necessary access, plumbing repair, parts, materials, testing and a Trace & Access report. The £100 booking deposit is deducted from that total. Decorative reinstatement is excluded.
See the full price and scope before arranging the visit. Shared networks and commercial premises need an individual quotation.