What the symptom may mean
Toilet cisterns, storage systems, appliances and shared connections may still be using water. We consider those possibilities alongside a private supply leak before selecting appropriate tests.
Useful details to share
- Known shared connections
- Recent appliance changes
- Details of any previous checks
Use the information you already have. You do not need to investigate the pipework yourself, collect a special set of readings or choose equipment before contacting us.
Do not interfere with sealed metering equipment or water-company valves.
How an investigation moves forward
The symptom is considered with the building layout and appropriate checks. Where the evidence supports a plumbing fault, the engineer can explain the proposed tracing and access. A visible wet patch or pressure reading alone does not establish the repair location.
The relevant service to explore is Water leak detection.
Useful reading
Understanding the residential package
For an agreed residential job, £1,400 includes investigation, specialist detection, necessary access, plumbing repair, parts, materials, testing and a Trace & Access report. The £100 booking deposit is deducted from that total. Decorative reinstatement is excluded.
See the full price and scope before arranging the visit. Shared networks and commercial premises need an individual quotation.