Begin with the system, not just the stain
The first checks establish what is happening: which spaces are affected, when the signs appear and whether the supply or heating behaves unusually. Accessible fittings, suitable isolation and specialist tracing help narrow the possibilities. An observation that fits several explanations is checked against other evidence before it becomes a reason to open a surface.
When this investigation may help
- A persistent damp patch
- Water consumption above your normal use
- Unexplained movement at a water meter
- The sound of water behind a surface
A method suited to the evidence
Narrowing the enquiry to the section of pipework that needs attention. A pressure change does not pinpoint an opening location. The engineer selects suitable conditions for the actual system.
Depending on the property, other appropriate methods may complement the investigation. Read about pressure testing and isolation or compare the methods.
Before the visit
Share the address, the first sign you noticed and any previous findings. Existing photographs are useful, but taking measurements or finding valves is not a condition of enquiring.
Water can come from a building defect as well as a pipe. The investigation must establish whether the evidence supports plumbing work.
From finding the leak to repairing it
The residential package connects the investigation with necessary access, plumbing repair and suitable post-repair checks. Parts and materials are included for the agreed job. The report records the relevant findings, and the plumbing repair has a 12-month workmanship warranty.
Read the full package and exclusions · Understand how the visit works
Useful reading
Your questions
What information helps with water leak detection?
Share the address, the first sign you noticed and any previous findings. Existing photographs are useful, but taking measurements or finding valves is not a condition of enquiring.
What should I know about the scope?
Water can come from a building defect as well as a pipe. The investigation must establish whether the evidence supports plumbing work.
How is this work priced?
For the agreed residential job, £1,400 includes investigation, specialist detection, necessary access, plumbing repair, parts, materials, testing and a Trace & Access report. Decorative and remedial reinstatement is excluded.
Coverage for this service
Check the listed towns and districts in Berkshire, Buckinghamshire, Surrey, London, Hampshire, Hertfordshire, Oxfordshire, Bedfordshire. Appointment availability is confirmed for your full address.